The Returns page is your list of return and refund requests. The Invoices page lists all invoices and packing slips that have been generated.
Where to find it
Sidebar → Orders → Returns / Invoices
Step by step
- Open Orders → Returns.
- Search by RMA number, order number or customer.
- Check the Reason, Refund amount and Status of each request.
- Open Orders → Invoices to find an invoice by invoice number, order number or customer.
What each field or button means
| Field / button | What it means |
|---|---|
| RMA # | The return request number. |
| Refund | Amount to give back to the customer. |
| Invoice # / Issued | Invoice number and the date it was created. |
Tips
- Keep a short return policy page (CMS → Pages) so customers know the rules.
Need more help? Go to Support → Live chat in your dashboard.