Privacy Policy

Last updated: 25 October 2026

This Privacy Policy explains how Multipurc, operated by Codetral ("Multipurc", "we", "us"), collects, uses and protects personal information when you visit multipurc.com, create a store, or shop at a store powered by Multipurc. We aim to handle data responsibly and in line with the laws of Bangladesh, including the Digital Commerce Operation Guidelines 2021 and the Consumer Rights Protection Act 2009, where they apply.

1. Who this policy covers

Store owners: merchants who sign up for and use Multipurc.
Shoppers: customers who buy from stores built on Multipurc.
Visitors: anyone who browses our website.

Each store owner is responsible for how they use their own customers' data. For stores, Multipurc acts as the platform that processes data on the store owner's behalf.

2. Information we collect

Account details: name, email address, phone number, password (stored encrypted) and store name.
Business and billing details: package, payment records and payout details (for example bKash, Nagad or Rocket numbers for referral payouts).
Order and delivery details: shopper names, phone numbers, delivery addresses and order contents needed to fulfil orders.
Login with Facebook: if you sign in with Facebook, we receive basic profile information that you allow, such as your name, email address and profile picture.
Usage and device data: IP address, browser, device type, pages visited, and cookies.

3. How we use information

To create and run your account and store.
To process orders, payments and deliveries.
To send service messages such as OTPs, order updates and important notices.
To provide customer support.
To prevent fraud, fake orders and misuse of the platform.
To improve and secure our services.
To send marketing messages, but only where you have agreed. You can opt out at any time.

4. Sharing information

We do not sell personal data. We share it only when needed to provide the service, with:

Payment providers such as SSLCommerz and bKash, to process payments.
Courier partners such as Pathao, REDX and Steadfast, to deliver orders.
SMS, email and hosting providers that help us run the platform.
Integrations a store owner turns on, such as Daraz, Facebook or eBay.
Government or law-enforcement authorities when the law of Bangladesh requires it.

We do not store full card details. Card payments are handled by the payment gateway.

5. Cookies

We use cookies to keep you signed in, remember your cart and understand how our site is used. You can control cookies in your browser settings, but some features may not work without them.

6. Data security

We use reasonable technical and organisational measures, including encrypted connections (HTTPS), encrypted passwords and access controls. No system is completely secure, so please keep your password private.

7. Data retention

We keep personal data for as long as your account is active, and afterwards only as long as needed for legal, tax, accounting or fraud-prevention purposes.

8. Your rights and choices

See and update your account information from your dashboard.
Ask for a copy of your data or for corrections.
Unsubscribe from marketing messages.
Ask us to delete your account and data. See our Delete Data page.

9. Children

Multipurc is not intended for children under 18 to open stores. We do not knowingly collect children's data for this purpose.

10. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date. Significant changes will be notified by email or in your dashboard.

11. Contact us

Email: [email protected]
Phone: +8801608616948
Address: Dhaka, Bangladesh