Multipurc
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Refund Policy

Our refund guidelines for purchases and subscriptions.

Refund Policy

Last updated: 25 October 2026

We want you to be happy with Multipurc. This policy explains when package fees can be refunded and how to ask for a refund. It covers payments made to Multipurc by store owners. Refunds for products bought from a store are handled by that store (see section 5).

1. Package subscriptions

  • New subscriptions: if you are not satisfied, you can ask for a refund within 7 days of your first package payment.
  • Renewals: renewal payments are generally not refundable once the new billing period has started. Cancel before the renewal date to avoid being charged.
  • Upgrades: when you upgrade, the new package price applies. Any unused value is handled as shown at the time of upgrade.

2. When refunds are not available

  • Accounts suspended for breaking our Terms and Conditions.
  • Domain purchases, SMS credits and other third-party services that have already been delivered or used.
  • Fees charged by payment processors, where they cannot be recovered.

3. Service problems

If a serious fault on our side stops your store from working and we cannot fix it within a reasonable time, contact us. We may offer a partial refund or extra service time.

4. How to request a refund

  • Email [email protected] with the subject "Refund request".
  • Include your store name, account email, payment date, amount, and transaction ID.
  • Briefly explain the reason for your request.

We will reply within 3 working days. Approved refunds are sent to the original payment method (for example bKash or card) where possible, usually within 7 to 10 working days. Card refunds may take longer depending on your bank.

5. Refunds for store orders

Each store on Multipurc is run by an independent seller who sets their own return and refund terms. Shoppers should contact the store first. Store owners must handle refunds fairly and in line with the Consumer Rights Protection Act 2009 and the Digital Commerce Operation Guidelines 2021. If a store does not respond, shoppers can contact us and we will try to help, and they may also contact the Directorate of National Consumer Rights Protection.

6. Contact