Support has three tabs: Live chat to message the platform team, Feature requests to suggest or vote on new features, and Discussion, a group chat for all store admins.
Where to find it
Sidebar → Support
Step by step
- Open Support → Live chat.
- Type your message at the bottom. You can attach a screenshot.
- Press Enter to send. The team replies in the same chat.
- Open Feature requests to see ideas from all stores, grouped by Theme, Plugin, Bug and New features.
- Vote Yes or No on a request, or click Add new feature request.
- Open Discussion to chat with other store owners.
What each field or button means
| Field / button | What it means |
|---|---|
| Votes | How many stores want the feature. |
Tips
- Attach a screenshot when reporting a problem so the team can help faster.
Need more help? Go to Support → Live chat in your dashboard.