Floating WhatsApp and Messenger buttons let hesitant shoppers ask a quick question before ordering. How to set them up, reply fast and turn chats into website orders.
Bangladeshi shoppers are used to asking before buying. On Facebook they message; on a website they often leave if there's no quick way to ask "Is XL available?" or "Will it reach Sylhet by Thursday?" A floating chat button gives them that way, using apps they already have.
What the Live Chat plugin does
Multipurc's Live Chat plugin adds floating WhatsApp and Messenger chat buttons on every storefront page, according to the plugins page. Customers tap the button and continue the conversation in WhatsApp or Messenger on their phone.
Plan availability: at the time of writing, the pricing page lists Live Chat on the Pro and Elite packages. Confirm on the pricing page before you plan around it.
On Starter, you can still show your phone number and WhatsApp number in the header, footer and contact page (Settings → Store) and link to your Facebook page in the menu (CMS → Menus → Add custom link).
When chat buttons help most
- Fashion: size and fit questions
- Gadgets: compatibility questions ("Will this work with my phone?")
- Food: freshness, origin and delivery-time questions
- High-value items: customers want reassurance before ordering
- New stores: a human on the other side builds trust
Setting it up
- Open Integrations in your store admin and find Live Chat.
- Read How use for the current steps.
- Click Configure and enter your WhatsApp number (with country code) and your Facebook Page/Messenger details.
- Save, then open your storefront on a phone and tap each button to confirm it opens the right chat.
Use a business number that someone actually monitors, ideally a WhatsApp Business account with your shop name and hours.
The golden rule: reply fast
A chat button is a promise. If replies take six hours, the button does more harm than good.
- Set hours. If you can't reply at night, use a WhatsApp Business away message that says when you'll respond.
- Aim for minutes during the day. Speed matters most during evening peak hours.
- Share the load. If you have staff, decide who handles chat at which times.
Reply templates that move toward an order
Size question > Hi! Yes, XL is available. XL fits chest up to 42". You can order directly here: [product link]. Cash on Delivery available.
Delivery time > We deliver inside Dhaka in about 1–2 days and outside Dhaka in about 2–4 days. Order here: [link]
Price negotiation > The price is fixed at ৳1,250, but delivery inside Dhaka is ৳[x]. You can order here: [link]
"Is it original?" > [Answer honestly: brand, source, warranty.] Full details are on the product page: [link]
Always end with the product link so the order is placed on the website, where stock, address and courier booking are handled properly.
When customers insist on ordering in chat
Some will. Collect the name, phone, full address, product, size and quantity, then enter it as an order in your dashboard. Multipurc's orders list has a Channel column, so you can see how many orders came from WhatsApp or Facebook versus the website.
Going further: AI replies (Pro/Elite)
If you get the same questions all day, the AI Chat plugin offers a storefront AI chat and Facebook Page auto-replies that use your store and product information. It's useful for after-hours questions. Review its answers regularly, especially prices, stock and delivery promises, and make sure customers can reach a human.
Measuring whether chat helps
For a month, keep a simple tally:
- Chats started per day
- Chats that ended in an order
- Common questions
If the same question comes up again and again, add the answer to your product pages. Good chat data improves your whole store.
Common mistakes
- Buttons pointing to a personal number nobody checks
- Replying "inbox me" instead of answering
- Not sharing the product link
- Giving different prices in chat and on the website
- Leaving the button on while the shop is closed for Eid without an away message
Summary
Chat buttons convert hesitant visitors when someone replies quickly and points them back to the website to order. Set up Live Chat (Pro/Elite) or show your WhatsApp number clearly, prepare templates, and use what customers ask to improve your product pages.